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Privacy Policy

Last updated: August 17, 2026

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Forage Techni-Ciment 2020 Inc. places great importance on protecting your personal information. This policy explains how we collect, use, disclose, retain, and protect the information obtained when you visit our website or communicate with us.

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1. Person Responsible for the Protection of Personal Information

The management of Forage Techni-Ciment 2020 Inc. acts as the person responsible for the protection of personal information.

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For any questions, access or correction requests, or complaints regarding your personal information, you may contact us:

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Forage Techni-Ciment 2020 Inc.
8420 Raoul-Duchesne Boulevard
Bécancour, Quebec G9H 2V5

Telephone: 819-383-3636
Email: foragetechniciment2020@gmail.com

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2. Information We Collect

Depending on how you use the website, we may collect the following information:

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  • First and last name;

  • Company name;

  • Telephone number;

  • Email address;

  • Project site address;

  • City and postal code;

  • Customer type;

  • Requested service;

  • Project description, dimensions, and approximate budget;

  • Preferred date or time frame for the work;

  • Submitted photographs, plans, or documents;

  • Preferred method of communication;

  • Any other information voluntarily provided through a form, email, or telephone communication;

  • IP address, device type, browser, pages viewed, and general browsing data.

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We limit the collection of information to what is reasonably necessary to respond to your request and provide our services.

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3. Methods of Collection

Information may be collected when you:

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  • Complete a quote request form;

  • Use a contact form;

  • Call us or send us an email;

  • Submit photographs, plans, or other documents;

  • Browse our website;

  • Accept certain cookies.

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4. Use of Information

The information collected may be used to:

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  • Respond to your questions;

  • Assess your project;

  • Prepare an estimate or quote;

  • Schedule a site visit or work;

  • Communicate with you regarding your request;

  • Provide and improve our services;

  • Perform administrative follow-up related to a project;

  • Prevent abuse, fraud, and security incidents;

  • Comply with our legal and regulatory obligations;

  • Improve the operation and content of the website.

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We do not use your personal information for any other purpose without your consent, except where permitted or required by law.

5. Consent

By providing your information through the website, by email, or by telephone, you consent to its collection and use for the purposes described in this policy.

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Where your consent is required, you may withdraw it by contacting us. However, withdrawing your consent may limit our ability to process a request or provide certain services.

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6. Disclosure to Third Parties

Forage Techni-Ciment 2020 Inc. does not sell or rent your personal information.

Certain information may be disclosed to service providers that assist us in operating the website or delivering our services, including:

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  • Wix.com, which hosts and operates the website platform;

  • Hosting, storage, or backup service providers;

  • Form and messaging services;

  • Analytics and audience measurement providers;

  • Professionals or subcontractors involved in a project, when necessary;

  • Government or judicial authorities when required by law.

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These providers may use the information only in connection with the services they provide. Some providers may process or store data outside Quebec or Canada, where personal information protection laws may differ.

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7. Cookies

The website may use cookies to:

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  • Ensure the proper operation and security of the website;

  • Save certain preferences;

  • Understand how visitors use the website;

  • Measure page performance;

  • Improve the browsing experience.

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Essential cookies may be required for the website to function properly. Where required, non-essential cookies are activated only after obtaining your consent.

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You may change your preferences through the cookie banner or your browser settings. Disabling certain cookies may affect the website’s functionality.

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8. Analytics Tools

The website may use Wix’s built-in analytics tools or other audience measurement services. These tools may collect general technical and browsing data, such as your IP address, device type, browser, visit duration, and pages viewed.

This data is used to understand how the website is used and to improve its content and performance.

9. Retention of Information

Personal information is retained only for as long as necessary to:

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  • Process your request;

  • Prepare and follow up on a quote;

  • Complete the agreed-upon work;

  • Comply with our administrative, tax, and legal obligations;

  • Resolve a dispute or protect our rights.

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When the information is no longer required, it is securely destroyed or anonymized when permitted by applicable laws and regulations.

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10. Security Measures

We implement reasonable administrative, technical, and physical measures to protect personal information against:

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  • Unauthorized access;

  • Loss;

  • Theft;

  • Disclosure;

  • Modification;

  • Misuse;

  • Unauthorized destruction.

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However, no electronic transmission or storage method can be guaranteed to be completely secure.

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11. Privacy Incident

If a privacy incident involving personal information occurs, we will take reasonable measures to reduce the risks and prevent a similar incident from happening again.

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When an incident presents a risk of serious harm, we will notify the affected individuals and the Commission d’accès à l’information du Québec in accordance with applicable requirements.

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12. Rights of Individuals

Subject to the exceptions provided by law, you may request:

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  • Access to the personal information we hold about you;

  • Correction of inaccurate or incomplete information;

  • Withdrawal of your consent;

  • Cessation of the dissemination of certain information;

  • Information about the use and disclosure of your data;

  • Deletion of information when its retention is no longer required;

  • Transfer of certain computerized information in a structured and commonly used technological format, where this right applies.

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Reasonable proof of identity may be required before a request can be processed.

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To exercise your rights, please email us at: foragetechniciment2020@gmail.com

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13. Links to Other Websites

Our website may contain links to websites or platforms operated by third parties. We are not responsible for their practices, content, or privacy policies.

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We recommend reviewing the privacy policy of each external website you visit.

14. Protection of minors' information

Our services are not intended for children and we do not knowingly seek to collect personal information about minors without proper authorization.

 

15. Complaints

Any questions or complaints regarding the protection of your personal information can be addressed to the personal information protection officer:

 

Email: foragetechniciment2020@gmail.com
Telephone: 819 383-3636

 

We will review the request and attempt to respond within a reasonable timeframe.

 

If you feel that your rights have not been respected, you can also contact the Quebec Access to Information Commission.

 

 

16. Policy Amendments

This policy may be modified to reflect changes to our practices, our website, or legal requirements.

 

The date of the last update will be indicated at the beginning of the policy. Any significant changes may also be posted on the website.

 

17. Coordinates

 

Techni-Ciment Drilling 2020 Inc.
8420, boulevard Raoul-Duchesne
Bécancour (Quebec) G9H 2V5

Telephone: 819 383-3636
Email: foragetechniciment2020@gmail.com

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